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The company has been around since the early days of the online casino industry and is also a publicly traded company.
You can find out all the corporate information on Holdings by heading to the London Stock Exchange website; the company has been public since Both regulatory boards are watchdogs to ensure that everything the company does is on the up and up; this combined with their public entity ensure that the gaming experience you have at Casino will be one of the safest out there.
Being regulated in the UK means that there are a set of restrictions placed on the company as to what countries they are allowed to accept play from.
This means that unfortunately if you are resident of these countries, you are not able to play at this casino:. The software knows as Dragonfish or Random Logic, was at one point available for other licensees but now the company keeps it for its own use only; there is far less of a conflict of interest in this scenario.
Over the years, the company has added several software partners to complement the in-house games. Today, you can find content from providers such as Playtech, Net Entertainment, Evolution Gaming and IGT.
The casino games at are available to play either by PC or mobile device via their Instant Play browser-based games. The Customer Service at Casino is some of the best I have come across in my time reviewing casinos.
My initial deposit came with some challenges, and the service team at was quick to respond to my communication and stayed with me on the line until my issues were cleared up.
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While many owners offer multiple brands to their players, in most cases, you can take advantage of offers at two or more casinos operated by the same company.
This is not the case with ; if you are already a player with and have taken advantage of their initial deposit offer, then you are not able to do so with I think this is a bit chintzy of the folks from Cassava — they already put In wagering requirements that make it hard enough for players to actually earn this bonus, so limiting it to one of their brands is overkill in my opinion.
As you can imagine, when I perform a full review of a casino, I like to play all the different types of games I can find; this usually starts with me reading an overview of all the games on the casino site.
In the case of an instant play site like Casino, I can typically click on a game I want to try and am sent to the casino login page.
I hope this is just an oversight and that the company plans to update these pages; it can be very confusing for a new player not to see all the games a casino has to offer.
I will say that much like the Casino, I am a little disappointed in the number of Table game variants in the lobby. The Live Dealer games at are powered by Evolution Gaming.
This software supplier has worked extensively on their offering, bringing to you the best in the quality of video feed, dealer selection, and gameplay.
There is no further update on this complaint due to both parties stopped responding. Black points: 61 30 for this casino.
The casino asked a player to notarize all his documents needed for verification and still didn't receive his winning.
Björn was very surprised when the casino asked him to sent notarized copies of all his documents for verification. Besides the fact that he was currently in Poland, he sent all the notarized evidence to the casino.
Still, we cannot say if this had helped or not and the case remains unresolved. Black points: 59 29 for this casino. After a long payout process, the player received a non-cashable cheque from the casino.
The cheque was returned to the casino. Soon after that, the support started to be rude and later on became non-responsive.
There is no further update available. Black points: 42 21 for this casino. The account was closed and the winnings were seized. When he tried to login into his account, it was closed and all the funds were seized.
After he contacted the casino a few times, they informed him that they would need additional documents to verify his identity in order to reopen his account.
He resubmitted those documents for verification. There is no further information on the case. Black points: 29 14 for this casino.
A lady was disconnected during her play and had proved that she had won, but the casino tried to compensate her with a much smaller amount.
The whole story is very interesting. The lady was disconnected during a spin and her screenshots indicated that she might have won some money.
The casino firstly compensated her the value of the spins but she pointed out that there was a win. How the case ends is a mystery: both sides agreed on a deeper investigation of the case.
Black points: 7 3 for this casino. The player's account was blocked. The player from Phillippines complained about a blocked account assuming it might have been because they might have overlooked the "I'm not a robot" feature or they may have spammed the login button again and again until it resulted to "Something went wrong please contact our support".
The customer support was contacted and they replied within hours but stopped responding right after that. As it turned out, the player's account got blocked until the verification process was to get done and also there was a confusion with a wrong email address.
No resolution was provided to this complaint and so it remained unresolved. The player's account was disabled without an explanation.
When the player's account got disabled, the casino promised an explanation of their doings and how to restore it, but they never did so.
The player said this happened after they had uploaded their ID to the cashier. The casino didn't react to this complaint at all.
The player was accused of multiple account holdings. The player requested a withdrawal but it was denied and their account closed due to their multiple account holdings.
They also said that it didn't state anywhere in the terms and conditions that to have multiple accounts was prohibited. No further details were provided by either the player or the casino.
Missing funds. A player requested a withdrawal but when she logged back to her account several hours later, she found out that her funds were gone and only some of the balance was left in her account.
The casino has blocked her account suspecting unauthorized access as the player stated it wasn't her who spent that money.
Later on, the casino found out that the missing money was wagered away but the player refused this accusation.
No further details are available. The player made a withdrawal request and his casino account got closed and no one ever contacted him to provide any documents for verification.
After submitting this complaint the casino responded they would've contacted him but later on, the player said his ID documents were not accepted and his account was permanently restricted for further use.
The player wanted to know the reason but the casino never responded any further. The player's account was permanently closed. The player failed the account verification which was also permanently blocked from further use.
Later on, the casino responded to the complaint by saying that this case was escalated and they would hear from them shortly.
No new update is available. The player failed the document verification. Onto the following day, they uploaded all the documents for verification but their ID because they didn't have one.
The casino asked the player to send them the documents once again and unlocked their account. Shortly after that, their account was blocked once again but this time it was because it was found being related to other accounts.
This continued once more when the casino asked the player to send notarized documents for verification.
There are no further details available. The player didn't receive the promotion. The player received a promotional offer by email which when they clicked on, got redirected to another casino, made the required deposit, but didn't receive what was advertised.
They then complained about unhelpful or non-existing customer support. The casino replied by indicating a step by step instructions about how the promotion should have been requested which seemed pretty tricky.
No other comments were posted after this and the complaint remains unresolved. Complicated withdrawal process.
The player had issues with being able to request a withdrawal and had to send their ID to the casino several times in the row. There is no further information on whether the player succeeded and received their winnings.
Missing documents. The player complained the casino required a copy of his birth certificate even though they claimed they never owned one and that was the reason why his withdrawal request was suspended.
Ever since then, no other details are available. The deposit didn't arrive at their player's account. The player from Japan deposited to the casino via bank transfer but even though the money was taken from her bank account, it wasn't credited to her casino account.
The casino responded by offering help but the player never replied anymore so we don't know how it ended.
Complicated verification process. The player sent all the documents that were needed to verify their account but later on, the casino declined them and closed the player's account without an explanation.
Show 21 similiar complaints with black points in total for this casino. Player's account got suspended after a withdrawal request, only deposit returned.
The player said they had made a deposit, played a baccarat game and won some funds. After they requested a withdrawal, the casino suspended the player's account on the grounds of suspicious patterns and an ongoing investigation.
However, the player received the deposit back without any explanation and three weeks later the player's account was still suspended.
The player tried to contact the casino but without any success and the casino refused to discuss this case with mediation services. Account closed due to failed security checks.
The player requested a withdrawal and provided all the documents necessary for their identity verification.
Later, the player received a message saying their account had been closed due to failing the security checks. The casino did not react to the player's public complaint and there have been no more updates regarding the matter.
The player was playing a game of blackjack when he suddenly got disconnected and logged out. He had already provided all the documents needed for their account verification and emailed the casino on several occasions.
He said all the money in his account was the money he had deposited, not bonus money and wanted the remaining balance to be sent back to him.
The casino replied by offering help but couldn't discuss the issue publicly. There was no more reaction from the player posted and the complaint is still unsolved.
The casino responded to their complaint saying that the player did receive their money after all. But the player never confirmed it and the case remains unresolved.
Player experienced troubles during a live roulette play. After some technical difficulties, the player's money from the live roulette winning was missing.
Based on the logs from the servers, the player never made a bet, but money for this bet was missing. There is no update available. Show 2 similiar complaints with 0 black points in total.
Black points: 80 40 for this casino. Extremely long withdrawal process. Delayed payout process. The player had his withdrawal postponed to a later date despite ID document having been sent.
No reaction from the casino. Delayed withdrawal process, likely paid. The casino responded to the complaint saying that the player did receive their winnings but the player never confirmed it.
We believe that the player was likely paid but since they never said so, the complaint remains unsolved. The player complained about a delayed payment when the casino responded by inviting him to contact their customer support for help.
The player replied he did so and was rearranging his withdrawal. The withdrawal could've been delayed but it was likely paid.
The player complained that the casino didn't want to pay him his winnings because he used a nickname instead of his real name while registering an account.
He sent the casino documents for verification where everything matched except for his name but he had already explained it was a mistake.
In the end, the casino stated they would process his cashout. Show 5 similiar complaints with 80 black points in total 40 for this casino.
Black points: 50 for this casino. Delayed payment. The player 'sarahmt77' made a withdrawal request of USD via wire transfer which was approved and should have taken up to 10 working days to appear on the player's bank account.
More than three weeks later, the player still didn't receive the payment even though they had already received payments from other withdrawal requests that were approved later than the disputed one.
It was stated by the casino that it was already transferred via wire transfer. There have been no more updates since then. Black points: 60 30 for this casino.
Account blocked and under review. The player 'Sentinel' had his account blocked without any obvious reason. His balance consisted of several hundred units of unknown currency.
The casino support said his account was under review because of a security issue. No more information since then. Black points: 10 5 for this casino.
Max bet error. They saved the game history but weren't able to open it later and the records had been supposedly deleted from the website of the casino.
The player admitted the game history was showing they used a max bet feature of the game multiple times but the player was sure of not making such big bets.
The player requested the full system log of the game from the casino but did not get any answers. The casino did not react to the player's public complaint and there have been no more updates since then.
Failed self-exclusion. The player complained he had self-excluded himself from the casino but he kept receiving the marketing offers and eventually he joined in the casino several times, each time losing huge amounts of money.
But when he won, the casino refused to pay him the winnings due to his previous self-exclusion. The casino replied that they were not allowed to discuss the case publicly.
No more update since then. Failed self exclusion. The player felt disappointed that the casino has failed to enforce their self-exclusion policy.
Show 1 similiar complaints with 0 black points in total. The player didn't receive their winnings. The player complained about crashing video stream at first.
After the player sent another document for verification there was no reply from the casino. The player was outraged and was threatening the casino with the police, a bad press review, and a lawsuit, The casino replied by asking the player's username to investigate further.
There is no further information whether the player received their winnings or not, but the complaint remained unresolved. Sin from the past. These players were accused of a bonus abuse or an excessive free bonus bingo play with all their funds being confiscated.
We decided to group a few complaints together and make this sad story shorter for you. When you click on the link, it will show you each and every one on these complaints.
In most of them, you can read about how they accused regular players of a bonus abuse or an exssesive free bingo play, or they would close your accounts at the casino's sister sites too, which is a shame.
The casinos usually closed the players accounts with their deposits still on it and felt no remorse doing so.
They would never provide the players with a relevant proof of the accusations, they would just simply do as they like.
Many, almost all of them, are never resolved. Therefore, dear players, please be careful. Read more on: bingo. The casino failed their players in numerous ways and actions.
The casinos failed to process the self-exclusion requests correctly and that effective customer identification checks were not in place.
The Gambling Commission has found that has breached a number of social responsibility codes in relation to self-exclusion requirements and customer interaction.
This will be returned to customers either by way of prior customer withdrawal or by way of refund. Hopefully, this issue will be resolved quickly so there would be no more loses like these and the customers would start enjoying playing at the platforms again.
Read more on: gamblingcommission. Complicated and delayed withdrawal process. The player from Austria requested two withdrawals and the casino confirmed that the payments were sent out, but several weeks later, they were nowhere near the player's bank account.
The player was in constant communication with the casino about this matter but apparently, the transactions got lost and the casino claimed having sent it a long time ago.
Grab a daily deal every 24 hours whenever you fancy for a few more FreePlay funds or else collect special comp points to be exchanged for other goodies.
There are three different levels — VIP, VIP Gold and VIP Platinum — plus a dedicated VIP team on hand for any issues.
Yet, saying that the overall library of games still totals only a few hundred. They have the main games from NetEnt, NextGen, Playtech and a few other stellar names — but most of the lesser-known slots are excluded.
Powered by the experienced Evolution Gaming, you can fire up live streams of roulette, blackjack, holdem, Dream Catcher and many other tables.
A nice little addition to our Casino review is the Member-to-Member Money transfer feature. If you have friends who play here too, you can send and receive money subject to account verification to make things easier.
However, you must wager any incoming transfers x2 before withdrawing. The withdrawal times at Casino vary depending on what method you use.
On average, it takes days when using e-wallets and days when using debit cards or bank transfer. This is pretty slow compared with other casinos.
Even though eWallets are a clear winner, the 4 to 5-day wait is still a lot longer compared with fast payout casinos in UK.
All the images, promotions and navigation tools will realign themselves to your smaller screens nicely, while most of the games are also available to play at mobile casino.
It works in much the same way as the mobile browser version but with perhaps slightly quicker loading times. In all honesty, though, we found very little difference when checking both for this Casino review — so installing an app is more of a preference than a need.
The site is owned and operated by the Group which has over 20 years of experience — so Casino is certainly safe and legit. They float on the London Stock Exchange and deploy strong encryption to keep your data safe.
In order to operate, Group have acquired gambling licenses from the UK Gambling Commission UKGC , Malta Gaming Authority, the Gibraltar government, and the Swedish government.
In August , they were ruled to have breached several responsible gambling codes in the UK Sanctions — UKGC license.Live haben die User die Wahl zwischen Roulette, Blackjack, Baccarat, Casino Holdem und Three Card Poker. Bonus Code bei Casino: Euro als. Noch detaillierte Informationen zu den Live Dealer Spielen findet ihr im Casino Live Review. Top Mobile App. Ergänzend zum regulären Angebot der. Spielen Sie die aufregendsten Online-Casinospiele auf – vielerlei Spielautomaten, Jackpots, Roulette, Blackjack und Live-Casino mit Willkommensbonus. Casino Bonus – gratis mit Echtgeld spielen! Die Spiele im Casino sind von Random Logic, das ist die eigene Software der Holding. Because Casino is related to other online casinos listed below, its rating is also influenced by them. Read the full review below and learn more about this casino. According to our research and estimates, Casino is one of the biggest online casinos with huge revenue and number of players. Casino Review Summary Our Casino experience was mostly positive – with many advantages. In some areas, they’d be outstanding (such as the focus on regular promotions and sheer number of payment options). Of course, there’s still room for improvement (such as no live chat and odd welcome bonus terms). Online Casino Review: Where Quality Trumps Luck A subsidiary of Holdings, Casino is based in Gibraltar and through a combination of collective experience and individual vision it's. For all the negative people i am a professional casino tester to test all the casinos and in my own opinion casino is a good casino overall nice layout good games and excellent customer services. Casino also features ten different types of roulette, including European Roulette with a unique progressive jackpot. Other games include casino hold'em, baccarat, High Low, Caribbean Poker, 3 Cards Poker, and Poker Pursuit. If you want to spend some time at the video poker machines, Casino provides you with several different variants to.